Q: I need help. Who can I contact?

A: Our support team and experts are happy to help you with all of your questions! Simply write us an e-mail at info@herprotein.ca or fill out the contact form on our Contact page. 


Q: How old do I have to be to take the products?

A: Our products contain high-quality ingredients only. However, you have to be at least 16 to order.


Q: Can I exceed the suggested amount?

A: We strongly advise you to follow the recommended daily intake.


Q: What if I miss a day when using supplements?

A: Do not worry, missing one day won’t ruin your progress. Just continue as recommended in your guides or on the label.


Q: Can I have a sample?

A: Thanks to the positive feedback of our customer base concerning the flavors of our shakes, we decided not to offer samples. Nearly all customers were satisfied with the various flavors of our shakes.


Q: Can men also take the products?

A: Our supplements contain all essential nutrients to support the female diet and workouts in particular. Especially the recommended daily intake refers to women and female related needs. HerProtein products are optimized for the female body. Nevertheless, men can take them without any concerns.


Q: Do the products interfere with my birth control?

A: In general, we can say that all our products contain natural ingredients only and have no side effects. However, please be aware, that our Estrobalance and Metabolism booster contain green tea extract which could interfere with birth control pills due to their laxative effect. Please contact your doctor or gynecologist before taking any of those products.



Q: Are the products gluten-, lactose-, GMO-free and vegan?

A: Many of our products are gluten-, lactose-, GMO-free and vegan. For detailed information, please have a look at the nutritional facts on the various product pages on our website.


Q: I have placed an order - what is next and when will I receive my products?

A: You will receive your tracking information within 48 hours after your package has been shipped. Please also make sure to check your spam / junk folder.


Q: How long will it take to get my refund?

A: If you receive information about a refund, please be aware that transactions can take up to seven business days depending on your credit card and bank provider.



Q: How do I prepare my VEGAN PROTEIN Shake?

A: Preparation with water: Mix 1 scoop of powder with 350ml - 400ml of ice-cold water. Fill your shaker with water first and then add the powder. Shake well for about 10 seconds. Servings per bottle: 28

Preparation with milk: Mix 1 scoop of powder with 350ml - 400ml low fat or lactose-free milk. Fill your shaker with milk first and then add the powder. Shake well for about 10 seconds. Servings per bottle: 28


Q: Are the products safe to take?

A: All our products are produced under highest quality and GMP standards and therefore have no known side effects. However, we recommend checking if you are allergic or sensitive to any ingredients before purchasing our products. If you suffer from chronic disease, have other medical conditions or take any other medication, please contact your doctor before taking any of our products.


Q: How can I pay?

A: You can pay with Visa, MasterCard, AmercianExpress or PayPal.


Also : Make sure to regularly check our homepage as well as our Instagram account for any updates. We will definitely announce any new countries we ship to on Instagram.